Online Exchange & Returns Policy
If you are not entirely happy with the goods you have received, you can return them to us within 14 days upon receiving your goods, providing they are in original resaleable condition.
Once returned and upon inspection and approval of your return form order, you will be entitled to receive an exchange or a refund in store credit, which will not include the cost of the original postage and packaging.
We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. All item(s) purchased during a sale / promo / discount code are not eligible for exchanges, returns and refunds.
Online Exchange & Returns Terms and Guidelines
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
Ragbi Malaya is not responsible for the return shipping costs of the items.
All Items must be in original, resaleable condition.
Please ensure your returned items are well packaged, so as not to be damaged in the post.
Please ensure you enclose a completed return form with your order (you can request one from here).
Please make sure all return packages are sent with a trackable and insured service.
Ragbi Malaya cannot take responsibility for items damaged or lost in the return transit.
Ragbi Malaya reserves the right to refuse a repair, return, refund and/or exchange if the item(s) does not meet all the conditions outlined above.
If returning an item from outside Malaysia, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Ragbi Malaya is NOT responsible for any return custom charges made.